Job Details

Delivery Model: Onsite Support Service

Job Type: Full Time

Job Location: Australia, New Zealand

Role summary: 

The key focus of this role is to support and administer the ICT services required by the business across all levels, with a focus of Cloud services to the business. This includes the implementation, configuration, control, maintenance, troubleshooting and resolution of these infrastructure areas. 

Key deliverables: 

• Designing, Configuring, monitoring and maintaining Cloud services, e.g. Azure, Office365, MS365, Azure AD, SharePoint, Intune, Teams and other Vendor IaaS/PaaS/SaaS services. 
• Liaise with 3rd party Vendors where required to perform Network and Hardware troubleshooting to isolate and diagnose common network problems and ongoing development. 
• Install, upgrade and configure all devices and equipment as required directly or by liaising with 3rd Party Vendors 
• Respond to specialised incident escalation and maintain accurate incident records and notes in the service desk system in line with SLA requirements. 

• Manage back-up and Disaster Recovery services thru vendors 
• Support the On-call duties as Rostered: 

  Skills: 

• IT qualifications or relevant equivalent work experience 

• Cloud services experience 3 years 
• Excellent time management and organisational skills 
• Strong written and verbal communication skills 
• Ability to work well under pressure 
• Problem solving skills