Jobs

Key Responsibilities Include:

• Provide technical support either by phone, remote access or deskside visits as needed
• Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support
• Smart Hands and Feet support if required
• Management inventory of new and replacement equipment; and on diagnosis of a hardware fault, recording of the necessary data (serial number, location etc.) and feedback to the Service Desk in order to support the repair service
• IMAC/D – Installations, decommission, cascades, moves, adds and change EUC equipment, software

 

Skill Requirements:

• Excellent experience as a desktop technician, computer technician or IT support in a professional business environment
• Must have excellent customer service skills working with end users and VIP’s
• Experienced in supporting MS office applications (office 2003-2016)
• Windows OS 7 and 10
• Knowledge of WAN/LAN Technology
• Basic knowledge of  Network Topology LAN/WAN
• Cisco Switch installation and configuration  as per Config template
• Knowledge to provide remote access of network devices ( Switch/WLC ) connected to LAPTOP via Console cable Experienced in supporting common business office devices, including printers, scanners, mobile, audio/video equipment
• Knowledge of ticketing system or equivalent
• Skype knowledge.

The Role

• Maintaining and supporting all aspects of the network
• Providing an exceptional level of customer service
• Keeping up to date with industry changes and new products and providing recommendations for improvements that may benefit the organisation.
• Involvement in design and implementation of robust network solutions.
• Maintaining network documentation to a high standard.
• Maintaining high levels of communication with your team about progress on your assigned tasks and any roadblocks you run into.

  Who are you? You will have experience supporting and implementing solutions with some of the following technologies:

• Enterprise firewalls. ASA, Fortigate.
• Enterprise switching. Cisco, Aruba, Huawei.
• Azure networking. NSG, UDR, Peerings etc.
• Wifi, Meraki, Aruba, Fortinet.
• Citrix ADC and SDWAN

Role summary:

The key focus of this role is to support and administer the ICT services required by the business across all levels, with a focus of Cloud services to the business. This includes the implementation, configuration, control, maintenance, troubleshooting and resolution of these infrastructure areas.

 Key deliverables:

• Designing, Configuring, monitoring and maintaining Cloud services, e.g. Azure, Office365, MS365, Azure AD, SharePoint, Intune, Teams and other Vendor IaaS/PaaS/SaaS services.
• Liaise with 3rd party Vendors where required to perform Network and Hardware troubleshooting to isolate and diagnose common network problems and ongoing development.
• Install, upgrade and configure all devices and equipment as required directly or by liaising with 3rd Party Vendors
• Respond to specialised incident escalation and maintain accurate incident records and notes in the service desk system in line with SLA requirements.

• Manage back-up and Disaster Recovery services thru vendors
• Support the On-call duties as Rostered:

  Skills:

• IT qualifications or relevant equivalent work experience
• Cloud services experience 3 years
• Excellent time management and organisational skills
• Strong written and verbal communication skills
• Ability to work well under pressure
• Problem solving skills