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Managed Services

EIL Global’s Managed Services in New Zealand covers all locations and various technologies. Managed Services are delivered by a 24×7 operational Network Operations Center with Level 1, 2 and 3 support across a spectrum of technologies such as Cisco, Microsoft, Juniper, VMware, Hyper V, NetApp, EMC, IBM and Hitachi. ISO 27001 certified NOC currently manages around 55000 devices globally. The support also covers Break-fix, technical support and virtual CIO for a range of technologies such as End User Computing, Networks, Applications, Security, IP telephony and Servers, storage and Cloud.

Some of the global customers of Managed Services in New Zealand include one of the largest telecommunications companies, leading Lens manufacturer and a leading petroleum corporation.

MANAGED SERVICES

THE KEY MANAGED SERVICES INCLUDE:

  • Alert Management: Management of alerts, Level 1
  • Request Management: Management of User originated issues, Level 1 & 2
  • Standard Change Management: (Move, Add, Change, Delete Operations), Administration of the devices, Level 2
  • Non- Standard Change Management: Configuration changes, Dial Plan changes etc, Level 3
  • Vendor Management: Coordination with Connectivity Vendors (Level 2), Technology Vendors (Level 3)
  • Patch Management: Update the version of software/ Operating System, Level 2
  • Incident Management: Troubleshooting (Level 2 & 3)
  • Problem Management: Troubleshooting (Level 3)

SALIENT FEATURES OF EIL GLOBAL’S MANAGED SERVICES PORTFOLIO:

  • Successfully managed and supported unified Communications Infrastructure of Regus across 400 Cities in 70 Countries for 4 years on behalf of its Partner from USA
  • Currently manages and supports around 60+ customers of our partners on a daily basis for MACDs, IOS upgrades, Cisco TAC Cases and Advanced Troubleshooting handling around 1500+ Alerts a day, 550+ Change Orders a day
  • Cisco UC Managed Services include support on technologies such as CUCM, UCCX, UCCE, Telepresence, CVP, Unity, Wireless and Meeting Place
  • Manages 4 Data Centers in USA for our partners having multi-vendor platforms such as VMware, Hitachi, NetApp, EMC, Quantum D2 and IBM
  • Manages 600+ Cisco Video Surveillance 2500 series IP Cameras and associated devices for a large Airport in USA on behalf of the partner
  • Around 500+ servers on Microsoft Server and application platforms such as Active Directory, Exchange Server, SharePoint and Lync 2010 are being managed from Eljay NOC by the Microsoft team for Incidents, administration and troubleshooting for our partners across USA, UK and Australia

About Us

EIL Global New Zealand Ltd is a global information and communications technology company with an impeccable record for providing comprehensive, integrated Managed Services and Professional Services and excelling in Network Infrastructure Management Services (Voice, Data & Video) and other IT Infrastructure Services (End User Computing, Applications, Storage and Virtualization). EIL Global Ltd has offices in Australia, India, United Kingdom, United States of America and Singapore. At EIL Global, the whole spectrum of delivery and service lines include:

Designing, Implementing and Managing Integrated Networking Solutions
Proactive Network Monitoring and Management
NOC (Network Operations Center) & SOC (Security Operations Center) Services
Network Engineering Services in Unified Communications, Collaboration technologies

New Zealand (Auckland)

Level 26 PWC Tower, 188 Quay Street, Auckland 1010, New Zealand

Telephone:  +64 (0) 93632811

E-mail: [email protected]

Australia (Melbourne)

Level 27, 101 Collins Street,
Melbourne VIC 3000, Australia

Telephone:  +61 (03) 9221 6265

E-mail: [email protected]

Australia (Adelaide)

Level 30 Westpac House, 91 King William,
Adelaide SA 5000, Australia

Telephone:   +61 (08) 7088 4865

E-mail: [email protected]