Managed storage services in Australia is primarily the Data Center Management services. The following are the services of Day to day operations management of various OEMs involved within a storage management perspective of a Data Center:
LEVEL 2 TASKS
- CREATING AND MANAGING RAID GROUPS, AGGREGATES AND VOLUMES
- CLONING VOLUMES
- PRESENTING AND UN-PRESENTING LUNS TO THE HOSTS
- PERFORMANCE TUNING AND TROUBLESHOOTING BY EVALUATING REPORTS OF THE STORAGE UTILIZATION WHEN REQUIRED
LEVEL 3 TASKS
Performance tuning and troubleshooting issues as part of Managed Storage services Australia, which are escalated
Periodic health check as required/ recommended standards
- DATA GROWTH ANALYSIS
- PRODUCTION ENVIRONMENT DOWNTIME ANALYSIS
- PERFORMANCE ANALYSIS WITH RESPECT TO APPLICATIONS AND STORAGE I/O
- SCALABILITY OF ENVIRONMENT
- RECOMMENDATIONS
CURRENT PROJECTS IN MANAGED STORAGE SERVICES AUSTRALIA:
Team manages DCs which have around 24 customers for hosting and 5 DR customers
who use the DC as DR site
Location: USA
Team manages 10 vCenter taking care of 42 ESX servers with advanced features for our
Multiple Clients and customers
Location: USA
- 50 TB of storage space on each of the 2 Pillar Axiom 500 storage arrays – used for hosting customers
- Managing EMC cx400 Clarion storage array– used for hosting customers
- Management of Falconstor appliance (virtual storage appliance) – used mainly for DR Replication of Client’s Data
- Management of 5 NetApp 2050 storage array with 50TB on each – used mainly for DR Replication of Client’s data
- Management of Data domain storage appliance & Quantum D2 – used mainly for DR Replication of Client’s Data
TYPICAL DATA CENTER MANAGEMENT SLA WOULD LOOK LIKE
| P1 – Critical | ESXi down, Storage down, Blade down, critical impact to business | Informing customer through Email and Phone within 15 minutes response to customer. |
| P2 – Major | Volume full, Aggregate full, Backup failures, Vcenter down, Control Station down | 30 minutes response to customer via Email/Phone. |
| P3 – Minor | CPU usage, Host memory full, | Send email to the customer within 24 hours |
| P4 – No Impact | Information request or update information to existing records | Send an email to the customer within 24 hours |
About Us
EIL Global New Zealand Ltd is a global information and communications technology company with an impeccable record for providing comprehensive, integrated Managed Services and Professional Services and excelling in Network Infrastructure Management Services (Voice, Data & Video) and other IT Infrastructure Services (End User Computing, Applications, Storage and Virtualization). EIL Global Ltd has offices in Australia, India, United Kingdom, United States of America and Singapore. At EIL Global, the whole spectrum of delivery and service lines include:
Designing, Implementing and Managing Integrated Networking Solutions
Proactive Network Monitoring and Management
NOC (Network Operations Center) & SOC (Security Operations Center) Services
Network Engineering Services in Unified Communications, Collaboration technologies
New Zealand (Auckland)
Level 26 PWC Tower, 188 Quay Street, Auckland 1010, New Zealand
Telephone: +64 (0) 93632811
E-mail: [email protected]
Australia (Melbourne)
Level 27, 101 Collins Street,
Melbourne VIC 3000, Australia
Telephone: +61 (03) 9221 6265
E-mail: [email protected]
Australia (Adelaide)
Level 30 Westpac House, 91 King William,
Adelaide SA 5000, Australia
Telephone: +61 (08) 7088 4865
E-mail: [email protected]